Shipping policy

SHIPPING POLICY

Order Processing and Production

Course Theory products are made to order. This means your item is produced specifically for you after your order is placed.

Most orders are typically processed and produced within 2 to 7 business days before shipping. Production times may vary depending on the product, order volume, print provider, holidays, or other circumstances outside our control.

Business days do not include weekends or U.S. federal holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Shipping times are estimates and begin after your order has completed production.

Estimated delivery times will vary depending on your location, selected shipping method, carrier, and fulfillment provider.

For most U.S. orders, delivery after production typically takes approximately:

Standard Shipping: 3 to 8 business days

These timeframes are estimates only and are not guaranteed.

Total delivery time includes both:

Production time + shipping transit time

For example, an order that requires 4 business days for production and 5 business days for shipping may arrive approximately 9 business days after the order is placed.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated as part of a promotion.

From time to time, Course Theory may offer free or discounted shipping promotions. Any applicable terms or minimum purchase requirements will be displayed at checkout or within the applicable promotion.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.

Carrier tracking information is provided directly by the applicable shipping carrier and may occasionally experience delays or inaccurate scans.

Multiple Shipments

Because our products may be produced by different fulfillment facilities, items within the same order may occasionally ship separately.

If this occurs, you may receive multiple packages and separate tracking numbers.

You will not be charged additional shipping fees solely because an order is split into multiple shipments unless otherwise disclosed during checkout.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

Because production may begin shortly after an order is placed, we cannot guarantee that shipping information can be changed after an order has entered production.

If you notice an error in your shipping address, contact us as soon as possible at:

support@coursetheoryshop.com

If an order is returned, lost, or delivered incorrectly because an incorrect or incomplete address was provided by the customer, Course Theory may require payment of additional shipping or replacement costs before reshipping the order.

Lost Packages

If your tracking information shows no movement for an extended period or you believe your package has been lost in transit, please contact us at:

support@coursetheoryshop.com

Include your order number and tracking information.

We will review the issue with our fulfillment and shipping partners and determine the appropriate resolution.

If a package is confirmed lost in transit, we may provide a replacement or refund depending on the circumstances.

Packages Marked Delivered

If tracking shows that your order was delivered but you have not received it, please first:

Check around your property and delivery location.

Confirm the shipping address entered with your order.

Check with household members, neighbors, apartment management, or building staff.

Allow up to 24 to 48 hours, as some carriers may mark a package delivered shortly before the package physically arrives.

If you still cannot locate your package, contact the applicable shipping carrier and then contact us at:

support@coursetheoryshop.com

We will do our best to assist you, but Course Theory is not automatically responsible for packages that are confirmed as delivered to the shipping address supplied with the order.

Nothing in this section limits any rights available to you under applicable law.

Shipping Delays

Occasionally, orders may experience delays due to circumstances outside our reasonable control, including:

Carrier delays

Severe weather

Natural disasters

Holiday shipping volume

Production delays

Labor disruptions

Customs processing

Transportation interruptions

Incorrect shipping information

Other unexpected fulfillment or carrier issues

We appreciate your patience if a delay occurs.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information when available.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, misprinted, or you receive the wrong product, contact us within 30 days of delivery at:

support@coursetheoryshop.com

Please include:

Your order number

A description of the issue

Clear photos showing the problem

We will review your request and determine the appropriate resolution, which may include a replacement, reprint, or refund.

Please do not return an item without contacting us first.

For additional information, please review our Refund and Return Policy.

International Shipping

Course Theory may offer international shipping to certain countries and regions.

International shipping times vary considerably depending on destination, carrier, customs processing, and local postal services.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges assessed by their local government or carrier unless those charges are specifically collected during checkout.

These charges are generally not controlled by Course Theory.

Customers are responsible for complying with the import laws and regulations applicable to their destination country.

International delivery estimates are not guaranteed.

Customs Delays

International packages may be delayed while being processed by customs authorities.

Course Theory does not control customs processing times and is not responsible for delays caused by customs agencies.

Customers should monitor their tracking information and respond promptly to any requests from carriers or customs authorities.

Order Cancellations

Because Course Theory products are made to order, production may begin shortly after an order is placed.

If you need to cancel an order, contact us immediately at:

support@coursetheoryshop.com

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once production has begun.

If an order has already entered production, it may no longer be eligible for cancellation.