Refund policy

Returns and Issues

Because Course Theory products are made to order, we generally do not accept returns or exchanges for incorrect size or color selections, buyer’s remorse, or changes of mind.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@coursetheoryshop.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item so we can review your request.

Please do not send any items back without contacting us first. If a return is required, we will provide return instructions and the appropriate return address.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or incorrect, contact us as soon as possible at support@coursetheoryshop.com.

Once we review the issue, we will determine the appropriate resolution, which may include a replacement, reprint, or refund.

Non Returnable Items

Because our products are made to order, we do not accept returns or exchanges due to:

• Selecting the wrong size
• Selecting the wrong color or style
• Changes of mind or buyer’s remorse
• Normal wear and tear
• Items that have been worn, washed, altered, or damaged after delivery

Gift cards are also non returnable.

Sale or promotional items are generally final sale unless they arrive damaged, defective, misprinted, or incorrect, or unless otherwise required by applicable law.

If you have questions about whether your item qualifies, contact us at support@coursetheoryshop.com.

Exchanges

We do not offer traditional exchanges for size, color, or style changes because each item is produced specifically for your order.

If you received a damaged, defective, misprinted, or incorrect item, contact us at support@coursetheoryshop.com and we will work with you to resolve the issue.

If you would like a different size, color, or style for reasons unrelated to a product defect or fulfillment error, a new order will need to be placed.

European Union 14 Day Cooling Off Period

If your order is shipped to a country where a statutory cooling off or withdrawal period applies, you may have additional rights under local consumer protection laws.

For customers in the European Union, certain purchases may be eligible for cancellation or return within 14 days of delivery, subject to applicable law and any exemptions that apply to made to order or personalized products.

To request a return under an applicable statutory right, contact us at support@coursetheoryshop.com before sending anything back. Items must generally be unworn, unused, and in their original condition unless otherwise required by law.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

In some cases involving damaged, defective, misprinted, or incorrect items, we may not require the item to be physically returned before issuing a replacement or refund.

Once a refund is issued, please allow up to 10 business days for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: